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Smartlook Integration: Session Recordings and Heatmaps

January 29, 2018

Our integration with Smartlook makes it possible for Piwik PRO Marketing Suite users to access heatmaps and visitor session recordings through Piwik PRO Dashboard. For every event you will get a playURL with relevant recording.

If you don’t have a Smartlook account yet please use this link

Installation

For Piwik PRO Marketing Suite users installation is quick and easy. Here is step by step guide:

1. Go to your Smartlook Account page and select “Add Website” button.

2. Type in URL of your website and click “Save”

3. Go to the “Integrations” tab in your Smartlook settings, select Piwik PRO Integration and press “Add button”.

4. Generate API token – Piwik PRO integration is enabled now.

5. Go back to “Sites” tab and copy tracking code of your website.

6. Log into you Piwik PRO Marketing Suite instance and go to Tag Manager application tab.

7. Create new Custom HTML asynchronous tag.

8. Paste your Smartlook code as Tag HTML code.

9. Add “All page views” tag trigger.
10. Save your tag and publish changes

Congratulations! Your Piwik PRO and Smartlook Integration is now set up. You can test it by accessing your website and checking if session recording appears in Visitor Log of your Piwik PRO Analytics.

Heatmaps

Enabling heatmaps is much easier than enabling recording. All you have to do is select “Heatmaps” tab from top bar of Smartlook.

After than just follow the instructions: Add Heatmap and type in name of webpage you want to track.

That’s it! Now you can get instant feedback on where goes the attention of your users, so you can take acton immediately and improve your retention.

PLEASE NOTE: Your heatmap will be available once there are at least 5 page views.