Timeline for replacing Analytics (classic) with Analytics (new)

From March 2020 until mid 2021, we’ll be replacing Analytics (classic) with Analytics (new). It’s a big change for us and our clients. We’re sure you’ll find more value in the new version of our product, and we hope you’ll be as excited about all the new features as we were while designing and applying them in our web analytics.

To make this process as smooth as possible, we’d like to present a timeline with major steps awaiting you in the coming year. The timeline applies to most of our cloud and long term support customers. In some cases, the timeline will be different. We’ll inform you about the process that will affect your account via email.

Timeline for Piwik PRO cloud customers

Timeline for Piwik PRO cloud customers

Starting March 2, 2020

  • Analytics (classic) will no longer be seen in the product’s UI. It will be fully replaced by Analytics (new).
  • We’ll disable Analytics (classic) API for customers who don’t use it. We recommend you to build your integrations based on Analytics (new) API. For more, see the API migration guide.

September 2020

  • We’ll disable Analytics (classic) API for all customers. The tracking API will remain as is. We recommend you to switch to Analytics (new) API as soon as possible. For more, see the API migration guide.

At some point

  • We’ll replace Analytics (classic) read-only database. Look out for updates in your mailbox. We’ll inform you about the change in a few-month advance and update this article accordingly.

Timeline for Piwik PRO long term support (LTS) customers

Timeline for Piwik PRO long term support (LTS) customers.

Note: This is a timeline of changes in the LTS product. We’ll set an individual timeline for you. You’ll see these changes after you upgrade to the latest version of our product.

June 2020

  • Analytics (classic) will no longer be seen in the product’s UI. It will be fully replaced by Analytics (new). Each LTS customer will be affected by this change after they upgrade to the latest version.

June 2021

  • We’ll disable Analytics (classic) API for all LTS customers. Each LTS customer will be affected by this change after they upgrade to the latest version. The tracking API will remain as is. We recommend you to switch to an Analytics (new) API as soon as possible. For more, see the API migration guide.

How data is migrated from the classic to the new module

Most data that you see in Analytics (classic) will be visible in Analytics (new). But you may see different numbers in the new version because some metrics are calculated differently. Besides that, some settings from the old version will be migrated automatically, while others will need your manual setup.

Here’s a list of those settings:

  • Segments: They were migrated automatically when Analytics (new) was enabled for your company. If you created new segments in Analytics (classic) after that release, they aren’t available in the new version. You need to create the same segments in Analytics (new). Learn more.
  • Meta sites: You need to set up meta sites again in the new version. Learn more.
  • Funnels: They were migrated by our admins when funnels were released for cloud customers or when LTS customers upgraded to the version with funnels. If you created new funnels in Analytics (classic) after that release, they aren’t available in the new version. You need to create the same funnels in Analytics (new). Learn more.
  • Dashboards: They can’t be migrated automatically. You need to create new dashboards in Analytics (new). Learn more.
  • Goals: They’re in sync between the classic and new version. All goals created in the classic version will appear automatically in the new version.
  • Custom dimensions: They’re in sync between the classic and new version. All custom dimensions created in the classic version will appear automatically in the new version.
  • Scheduled email reports: They will be released in the 12.0.0 version in March 2020. They can’t be migrated automatically. You need to create new email reports in Analytics (new).
  • Alerts: They will be released in the 12.0.0 version in March 2020. They can’t be migrated automatically. You need to create new alerts in Analytics (new).
  • Embeddable widgets: They won’t be supported in the new version because the design of this feature breaks security principles. We care for the privacy and security of our customer’s data, and we can’t continue using embedded widgets in this shape. But if you’d like to build a custom dashboard and use it in a third-party tool, use our new reporting API.

If you need to learn about Analytics (new):

If you have any questions about the replacement process, contact our support at support@piwik.pro.

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Technical Support

If you have any questions, drop us a line at support_SPC@piwik_SPC.pro.

We’re happy to help!