All visitors have the same IP address and provider. How do I track individual IPs?

In most of these cases, the IP address is either the Piwik PRO IP address or proxy/firewall server between the server hosting your website and your website’s visitors. Sometimes IP can be even displayed as 0.0.0.0.

In the case of Piwik PRO On-premises, you can decide if your server should be hosted behind a proxy. To track IP address correctly when using a proxy server just add lines in your PP config file to tell Piwik PRO where to read the IP address.

If you are using Tracking API, you may also have a problem. To solve it just use the setIP() method to overwrite the IP address manually.

Was this article helpful?

of people found this helpful

Technical Support

If you have any questions, drop us a line at support_SPC@piwik_SPC.pro.

We’re happy to help!