A user’s session timeout determines when they are logged out after a period of inactivity. By default, we log users out after 30 minutes of inactivity.

In this article, we explain how to change the session timeout.

Before you start

Here are a few things to know before you get started:

• If you’re using Piwik PRO and the site inspector in the same browser, logging out from one also logs you out from the other.
• If you’re using SSO, keep in mind that the user’s session timeout only affects Piwik PRO, not other services.

Change the session timeout

To change a user’s session timeout, follow these steps:

1. Log in to Piwik PRO.

2. Go to Menu > Administration.

3. Navigate to Account.

4. On the left, click Account settings.

5. In Session inactivity timeout, change the current timeout.

6. Done!