Set up two-factor authentication (2FA)

Administration

If you want to extra secure your Piwik PRO account, you can turn on two-factor authentication (aka 2FA). Two-factor authentication means that you’ll need two steps to log in to your account: (1) your email and password (2) a unique passcode generated by a two-factor authentication app.

In this article, you’ll learn how to set up and use two-factor authentication with an authenticator app and how to turn it off if you ever change your mind.

Before you start

Here are some things to know before you begin this process:

  • You’ll need to download a two-factor authentication app to your mobile device. It could be Authy, Duo Mobile, Lastpass Authenticator and others.
  • You’ll always need your mobile device to generate the passcode.
  • A two-factor authentication app will generate a one-time password (OTP). This OTP is a six-digit code that expires usually after 30 seconds.
  • Two-factor authentication is turned on for the whole account. This means all users will need to use 2FA to log in.

Turn on 2FA on your Piwik PRO account

To turn on two-factor authentication on your Piwik PRO account, follow these steps:

  1. Download an authenticator app for your mobile device. Example: Authy, Duo Mobile, Lastpass Authenticator and others.
  2. Contact us at support@piwik.pro, and we’ll turn on 2FA on your account.

    Note: We’ll make the 2FA switcher available inside our product soon.

  3. Log in to Piwik PRO.
  4. You’ll see a modal window with a QR code. Scan the code into your authenticator app.
    Two-factor authentication (2FA) in Piwik PRO
  5. You’ll be given a six-digit code to type into the input field. Then click Next.
    Two-factor authentication (2FA) in Piwik PRO
  6. This is it. Your 2FA is set on your Piwik PRO account. From now on, each time you log in, you’ll be asked for your six-digit one-time password after you enter your email and password.

Log in with 2FA to your Piwik PRO account

To log in with two-factor authentication to your Piwik PRO account, follow these steps:

  1. Open Piwik PRO.
  2. Log in with your email address and password.
  3. Open your two-factor authentication app on your connected mobile device to generate your one-time password.
  4. Type the six-digit passcode into the passcode field in Piwik PRO. Click Verify.
    Two-factor authentication (2FA) in Piwik PRO

Turn off 2FA on your Piwik PRO account

To turn off two-factor authentication on your Piwik PRO account, follow these steps:

  1. Contact us at support@piwik.pro, and we’ll turn off 2FA on your account.

    Note: We’ll make the 2FA switcher available inside our product soon.

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