How can I turn off a session hash?

Sometimes, you may want to turn off a session hash and not use it to track visitor sessions. This can be due to privacy laws or other reasons.

But keep in mind that without the session hash, counting visitor sessions may be less accurate. This hash helps  identify events that belong to the same session. Towards the end of this article, we’ll explain how turning it off can affect your data.

To turn off a session hash, follow these steps:

1. Go to Menu > Administration.
2. Navigate to Sites & apps.
3. Select the site or app you want to work with.
4. Navigate to Privacy > Compliances.
5. Turn off Use a session hash.

   

   Note:

   • This setting applies to consenting visitors, or to all visitors if you don’t ask for consent. Session hashes can also be turned on or off for non-consenting visitors in Administration > Sites & apps > Privacy > Ask visitors for consent > Collect anonymous data from non-consenting visitors. Read more
   • If you turn off both visitor cookies and session hashes, each event will be treated as a new session and you won’t recognize visitors.
6. Done!

Comparison of options

We’ll now show you how your data might change when the session hash is deactivated. We’ll also compare different data collection methods, helping you understand how combining them can influence your data.