Piwik PRO doesn’t track Downloads and Outlinks on my website.

Piwik PRO should track downloads and outlinks automatically. If it doesn’t then the following things may be wrong:

  • You are using Safari, Chrome, or some other WebKit-based browser – it may be caused by a known WebKit bug that interrupts the tracking request. The solution could be to add the target=”_blank” attribute to anchor elements;
  • Conflicting Javascript code – your page may be using another Javascript script or library that sets click handlers too. Once a third-party click handler returns a value, it is causing the browser to cancel other registered click handlers. Instead, they should return false. Most of the scripts and libraries are handling it correctly, but you may have to edit your Javascript code manually to return false in onclick events.
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