Questions
Basic questions
- Where can I find video tutorials for Piwik PRO?
- How many users can I add to one account?
- Where can I submit a feature request?
- How long does Piwik PRO process data?
- For how long does Piwik PRO retain data?
- Can I remove data from Piwik PRO?
- How can I ignore traffic from my office?
- How can I ignore traffic from bots and crawlers?
- How can I ignore tracking URL parameters?
- How can I remove the tracking code from my website?
- How can I estimate the number of actions for the pricing?
- How can I get a database dump?
- Where can I find my website ID?
- Which keyboard shortcuts can I use?
- Can I import data from Google Analytics?
Technical questions
- Where can I find token_auth for API calls?
- Does Piwik PRO offer mobile SDK?
- Is Piwik PRO working on Wix websites?
- Does Piwik PRO support IPv6 protocol?
- What is the difference between Piwik PRO and Google Analytics?
- Can I use Piwik PRO and Google Analytics at the same time?
- How can I exclude data when tracking multiple websites?
- How can I track single-page websites and apps?
- How can I track visits on my intranet?
- How can I track anchor elements (#)?
- How can I track 404 pages?
- How can I track how many people opened my newsletter?
- How can I track visitors based on the visitor ID cookie instead of the IP address?
- What are the pros and cons of using log files instead of JavaScript tracking?
- Can I use Piwik PRO with Content Security Policy?
- Which HTTP request headers are used by Piwik PRO?
- How to customize sampling for the page timing reports?
- Can I configure funnels via API?
- Can I fetch funnel reports via API?
Analytics
- How Piwik PRO recognizes returning visitors?
- How is a visitor counted in Piwik PRO?
- How is a visit (session) counted in Piwik PRO?
- What are the actions in Piwik PRO?
- What is the bounce rate?
- How to precisely measure the session time?
- How to select and compare date ranges?
- There is no data for this report -- what does it mean?
- Page URL not defined -- what does it mean?
- Page title not defined -- what does it mean?
- Keyword not defined -- what does it mean?
- Why do I see the label "others" in reports?
- How can I disable cookies for visitors?
- How to find the visitor IP address?
- Why do visitor IP addresses end with zeros?
- Piwik PRO doesn't track downloads and outlinks on my website
- I miss referrers to my http website
- I miss campaign data in reports
- Why blocked IP addresses are still being tracked?
- Can I use Google Analytics parameters to tag campaigns?
- How can I customize Piwik PRO campaign parameters?
- Can I apply a segment to the funnel?
- Can I use funnels on the intranet?
- Why is virtual page view important for funnel analytics?
- How can I change the structure in the page report?
- All visitors have the same IP address and provider. How do I track individual IPs?
Consent Manager
- What is GDPR?
- Is the GDPR compliance turned on by default?
- What is the custom consent in tag settings?
- Why the consent form doesn't show up?