Questions
Basic questions
- Where can I find video tutorials for Piwik PRO?
- How many users can I add to one account?
- Where can I submit a feature request?
- How long does Piwik PRO process data?
- For how long does Piwik PRO retain data?
- Can I remove data from Piwik PRO?
- How can I ignore traffic from my office?
- How can I ignore traffic from bots and crawlers?
- How can I ignore tracking URL parameters?
- How can I remove the tracking code from my website?
- How can I estimate the number of actions for the pricing?
- How can I get a database dump?
- Where can I find my website ID?
- Which keyboard shortcuts can I use?
- Can I import data from Google Analytics?
Technical questions
- Where can I find token_auth for API calls?
- Does Piwik PRO offer mobile SDK?
- Is Piwik PRO working on Wix websites?
- Does Piwik PRO support IPv6 protocol?
- What is the difference between Piwik PRO and Google Analytics?
- Can I use Piwik PRO and Google Analytics at the same time?
- How can I exclude data when tracking multiple websites?
- How can I track a single-page application?
- How can I track visitors on intranet?
- How can I track anchor elements (#)?
- How can I track 404 pages?
- How can I track how many people opened my newsletter?
- What are the pros and cons of using log files instead of JavaScript tracking?
- Can I use Piwik PRO with Content Security Policy?
- Which HTTP request headers are used by Piwik PRO?
- How can I customize sampling for page timing reports?
- Can I configure funnels via API?
- Can I fetch funnel reports via API?
- Does Chrome’s SameSite cookie policy influence Piwik PRO tracking?
Analytics
- How Piwik PRO recognizes returning visitors?
- How is a visitor counted in Piwik PRO?
- How is a session (visit) counted in Piwik PRO?
- What does Piwik PRO track as actions?
- What is bounce rate?
- How can I precisely measure session time?
- How can I disable cookies for visitors?
- How can I get accurate statistics when visitors refuse to be tracked?
- How can I select and compare date ranges?
- No data available -- what does it mean?
- Page URL not defined -- what does it mean?
- Page title not defined -- what does it mean?
- Keyword not defined -- what does it mean?
- Why do I see the label "others" in reports?
- Where can I find visitor’s IP address?
- Why do visitor IP addresses end with zeros?
- Why isn’t Piwik PRO tracking downloads and outlinks on my website?
- Why am I missing referrers to my HTTP website?
- Why am I missing campaign data in reports?
- Why blocked IP addresses are still being tracked?
- Can I use Google Analytics parameters to tag campaigns?
- How can I customize Piwik PRO campaign parameters?
- Can I apply a segment to the funnel?
- Can I use funnels with intranet analytics?
- Why is virtual page view important in funnel analytics?
- How can I change the structure in the page report?
Consent Manager
- What is GDPR?
- Is GDPR compliance turned on by default?
- What is custom consent in tag settings?
- Why isn't the consent form showing up?