Questions

Basic questions

• Where can I find video tutorials for Piwik PRO?
• Which browser do I need to use Piwik PRO?
• How many users can I add to one account?
• Where can I submit a feature request?
• How can I estimate the number of actions for the pricing?
• Where can I see how many actions I've tracked this month?
• Where can I find my site or app ID?
• What is the difference in versions for Piwik PRO Core and Enterprise (cloud, private cloud and on-premises)?
• Where can I check which version of Piwik PRO I'm running?

Metrics and dimensions

• What is bounce rate?
• What is the difference between exit rate and bounce rate?
• Why can’t I combine some dimensions and metrics?
• Can I use network domain and service provider dimensions in Piwik PRO?
• Can I group content in Piwik PRO?

Collecting data

• How long does Piwik PRO process data?
• For how long does Piwik PRO retain data?
• How can I ignore traffic from my office?
• How can I ignore traffic from bots and crawlers?
• How can I ignore tracking URL parameters?
• How can I track anchor elements (#)?
• How can I track visitors on intranet?
• How can I protect reporting from spam requests?
• How can I track interactions with popups and content?
• Can I collect any data from visitors who don’t consent?
• How can I set up Piwik PRO for multiple environments?
• Why isn’t Piwik PRO tracking downloads and outlinks on my website?
• Why am I missing referrers to my HTTP website?
• Why am I missing campaign data in reports?
• Why blocked IP addresses are still being tracked?
• How can I customize Piwik PRO campaign parameters?
• Can I use Google Analytics parameters to tag campaigns?
• Which ad blockers and browsers block Piwik PRO?
• How can I collect data about HTML5 videos on my site? (custom code)
• How can I collect data for heatmaps and clickmaps? (custom code)
• How can I collect data about YouTube videos on my site? (custom code)
• How can I track page scrolls (manual method)?
• How can I track a single-page application (manual method)?

Removing and exporting data

• Can I remove data from Piwik PRO?
• How can I remove the Piwik PRO's container from my site or app?
• Why do I still collect data after removing the tracking code?
• How can I export all my data?

Visitors, sessions and events

• How Piwik PRO recognizes returning visitors?
• How is a visitor counted in Piwik PRO?
• How can I recognize a visitor across domains?
• How can I recognize a visitor across subdomains?
• Where can I find the visitor’s IP address?
• Why do visitor IP addresses end with zeros?
• What is a session and how is it counted?
• How can I precisely measure session time?
• What does Piwik PRO track as actions?

Reports

• No data -- what does it mean?
• How can I select and compare date ranges?
• What is strict and non-strict mode in the user flow report?
• Which attribution models are used in Piwik PRO?
• How can I separate anonymous traffic from known traffic?
• How can I separate internal traffic from external traffic?
• How can I export goal conversions from Piwik PRO to Google Ads?
• How can I find 404 pages?
• How can I find URLs with duplicate page titles?
• Why the number of sessions is different when I change a funnel step from required to optional?
• How can I set up reporting for page scrolls?

Consent forms

• What is custom consent in tag settings?
• How can I run third-party scripts only when a visitor agrees?
• Why isn't the consent form showing up?

Technical questions

• Where can I find API documentation?
• Where can I find API credentials?
• How can I fetch report data using API?
• Does Piwik PRO offer mobile SDK?
• Does Piwik PRO support IPv6 protocol?
• How can I track internal search with JavaScript function?
• What is web-log analytics?
• Which HTTP request headers are used by Piwik PRO?
• How can I customize sampling for page timing reports?
• How can I hide the Piwik PRO container on my website?
• Does Chrome’s SameSite cookie policy influence Piwik PRO tracking?
• Does Piwik PRO collect data and serve tags and consents on all browsers?

Migrating from other platforms

• How do I set up Piwik PRO after using Google Universal Analytics (GA3) and Google Tag Manager?
• What is the difference between Piwik PRO and Google Analytics?
• How to migrate to the new API for Analytics?
• Can I use Piwik PRO and Google Analytics at the same time?
• Can I use Piwik PRO and Matomo at the same time?
• Can I import data from Google Analytics?
• How can I migrate from Matomo to Piwik PRO?