Questions
Getting Started
- Can I set up 2FA in Piwik PRO?
- Can I use Piwik PRO and Google Analytics or some other tool at the same time?
- Do you have any video tutorials on how to use Piwik PRO?
- Does Piwik PRO Marketing Suite offer Mobile SDK?
- How do I know when the new versions of Piwik PRO are being released and what changes do they include?
- How do I start using Piwik PRO Marketing Suite?
- How do I submit a feature request for Piwik PRO Marketing Suite?
- How is Piwik PRO connected with former Piwik, Matomo?
- How long does the Piwik PRO archiving process take for high traffic websites - or hundreds of websites?
- How to estimate number of actions/number of events properly to know which data plan is best for me?
- What are the best information sources to learn how to use Piwik PRO?
- What can I use Piwik PRO for?
- What data does Piwik PRO track?
- What does it mean that Piwik PRO is privacy-compliant?
- What is Piwik PRO pricing?
- What is the difference between Piwik PRO and Google Analytics?
- Where can I get support?
- Can I remove data from my Piwik PRO platform?
- For how long does Piwik PRO retain data?
Analytics Settings
- How do I update my Privacy Policy to explain Piwik PRO Analytics?
- What is the token_auth and where can I find it to use in the API calls?
- Why all my IP Addresses end with zeroes?
- Why blocked IP addresses are still being tracked?
Setting Up Tracking
- Can I add the tracking code using a WordPress Plugin?
- How can I check if my snippet is placed correctly?
- How do I enable third-party tracking cookies, as well as the existing first-party cookies?
- How do I remove Piwik PRO tracking from my website?
- Is Piwik PRO going to work with my website built on Wix?
- Is there any video explaining the implementation process?
- What are the requirements for using Piwik PRO Marketing Suite?
- Why do I need to add the tracking code?
Account Settings
- Does Piwik PRO support IPv6 protocol?
- Does the Piwik PRO Tracking tag work on https (SSL) pages?
- How do I track the same visitor across multiple domains?
- How do I change the Owner's password when password recovery emails are not sent?
- How do I delete all statistics for a given website, or for all websites?
- How do I let visitors opt-out from tracking?
- How many users can I assign to one Piwik PRO Account?
- How many websites can I provide for one Piwik PRO Account?
- How to exclude / ignore my traffic from Piwik PRO?
- What is the Owner in Piwik PRO?
- What is the view permission in Piwik PRO?
Analytics
- All visitors have the same IP address and Provider. How do I track individual IPs?
- Almost all reports and dates are working fine except one or a small number of days/weeks/months/date ranges which display zero visits. How do I fix this issue and restore the missing data?
- Are Piwik PRO reports in real time?
- How can I get my database dump?
- How do I find the website ID, also called idSite or Site ID?
- How does Piwik PRO detect unique and returning visitors?
- Which keyboard shortcuts are available in Piwik PRO?
- Is the Piwik PRO Analytics Javascript Tracking Code XHTML 1.0 compatible?
- Is the Piwik PRO JavaScript Tracker CSP (Content Security Policy) compatible and how do I set it up?
- Is there any limit for database dump requests?
- Piwik PRO does not track visits on SSL / HTTPS pages.
- Piwik PRO doesn't track any visits or pages and shows "There is no data for this report" in all reports.
- What are "actions" in Piwik PRO? How do I find my number of actions per month?
- What is a Product SKU in the Ecommerce Analytics report?
- When included in an IFrame, Piwik PRO reports do not load. How do I allow PP reports to load from within an iframe?
- Which HTTP request headers are used by Piwik PRO?
- Why are there sometimes 0 visits, but some conversions recorded, for example for a Keyword, a Website or a Custom Variable?
Manage and Configure Analytics
- After the top 500 or top 1000 rows, Piwik PRO automatically groups pages, keywords, websites, etc. under the label “Others”. Why is it happening and how to change it?
- When Should I use the Log Analytics Python Script?
- Can I create and configure Meta Sites via the Piwik PRO HTTP Reporting API?
- Can I exclude my team members from being tracked by Piwik PRO Analytics?
- Can I fetch Meta Site Reporting reports via the Piwik PRO HTTP Reporting API?
- Can I import data using Piwik PRO Server Log Analytics and using the standard Piwik PRO JS at the same time?
- Where in Piwik PRO can I create a Meta Site?
- Does Meta Site Reporting show aggregated data of all of my websites?
- How can I categorize my Analytics data in Piwik PRO?
- How to precisely measure the time visitors spent on my pages?
- How do I change the default email address "From:" in PDF reports emails?
- How do I create custom segments of visitors and apply the segments to filter my report’s data?
- How do I disable all cookies for a visitor?
- How do I enable users to login into Piwik inside an iframe?
- How do I exclude from statistics all requests with a specific User Agent?
- How do I find Meta Sites reports?
- How do I record tracking data in the past, and tell Piwik PRO to invalidate and re-process the past reports?
- How do I reprocess all websites, all dates and all periods, after initial import of logs?
- How do I set some of my website directories or pages to not be tracked?
- How to exclude URL query parameters from the URLs tracked, and from Pages reports?
- How to find the visitor IP Addresses?
- How to force Piwik PRO to use SSL (https) for improved security?
- How to force the reports to be re-processed from the logs?
- How to get reports for a custom date range?
- How to measure my single-page websites and apps with Piwik PRO?
- How to search within reports?
- How to select all users within a range of IP addresses?
- How to set the time zone for my reports?
- How to take notes of particular events influencing my traffic?
- How to track visits on my intranet?
- I get 'Oops... there was a problem with the request.' or 'Internal Server Error' or '500 error' or the 'White screen of death'. How do I proceed?
- I would like to check the visitors' path through different domains up to conversion. What should I do?
- Is it possible to get a regular email report about some specific reports in Piwik PRO?
- What are the cookies created by Piwik PRO JavaScript Tracking client?
- What are the Pros and Cons of Using Log files Instead of JavaScript Tracking?
- What do Meta Sites reports do?
- What is Piwik PRO Server Log Analytics?
- What additional alterations can I apply on specific reports in Piwik PRO?
- When cookies are disabled by a visitor, how does it impact Piwik PRO reports accuracy?
- When I create a Meta Site, will I see the reports for the data in the past?
Visitor Reports
- How do I enable unique visitors metric for yearly reports and for custom date ranges?
- How do I get the number of active unique users?
- How is a unique visitor counted in Piwik PRO?
- How is a 'visit' defined in Piwik PRO?
- How many Custom Variables can I set to Visitors and/or Page Views?
- How to add more than the default 5 custom dimensions?
- How to add more than the default 5 custom variables?
- How to read the Real-time visitor map in Piwik PRO Analytics module?
- How to track Unique Visitors based on the Visitor ID cookie, instead of using IP Address?
- How will Custom Variable reporting look like and where to find it?
- Is the Visitor Map in Locations report of Piwik PRO Analytics adjustable?
- The Real Time Visitors World Map is not showing data.
- How do I delete old visitors statistics for a given website and/or date?
- What are the Custom Variables?
- What can I use Visitor Log in Piwik PRO Analytics module for?
- What does the Configuration report in Software reports of Piwik PRO Analytics module stand for?
- What is the Concurrent Visits report in Piwik PRO Analytics about?
- What is the difference between Custom Dimensions and Custom Variables?
- What is the difference between the local time and the server time in Times report of Piwik PRO Analytics?
- What is the Engagement report about?
- What is the Users report in Piwik PRO Analytics module about?
- Why in the Device reports under Device Model do I see many unknown results?
- How to access a real time counter of visitors currently on my site?
Action Reports
- How can I check what are the most visited pages from particular country e.g. USA?
- How do I track the URL Anchor tags so that the #hash appears in the Page URLs report, and in Visitor Log?
- How to track how many users open my newsletter emails (using a pixel / beacon)?
- How to check the top entry and exit pages?
- How to control the categories tree structure in the Page URLs and Page titles reports?
- How to force Piwik PRO to only track Page URLs that belong to my website?
- Piwik PRO doesn't track Downloads and Outlinks on my website.
- How to track error pages (404 pages) in Piwik? Which URLs are 404 and which referers lead to these pages?
- What is the Bounce rate?
- What is "page title not defined" in the Page titles report?
- What is "page URL not defined" in the Pages report?
- What is an Entry page?
- What is an Exit Page?
- What is the difference between the Pages report and Page Titles report and why there is a difference in numbers between them?
- Why is other group in Page transition report often over 50%?
- What can I use the search keywords report for?
Referrer Reports
- Does Piwik PRO support Google Analytics campaign parameters (utm_campaign, utm_medium, utm_source, utm_term)?
- Does the Search Engine report include our paid-search traffic (identified via campaign-parameters), or is it excluded?
- How do I customize the Piwik PRO Campaign parameters pk_campaign and pk_kwd?
- How to track impressions, clicks and CTR of image banners and/or internal banner or text ads?
- How to track user acquisition and social media activity with Piwik PRO?
- Visits from HTTPS websites to my HTTP website are missing a referrer
- Visits from search engines or campaigns are not recorded, Piwik PRO shows "There is no data for this report" for all Referrers reports.
- What is the difference between content-name and content-piece?
- What does 'keyword not defined' mean in the referrers report?
Goals
- Does Piwik PRO support Clickpath or clickstream analytics?
- How many goals can I track with Piwik PRO?
- How to implement a Goal in Piwik PRO?
- How to specify the currency used in the Goals revenue reports?
- How will Piwik PRO Goal Tracking improve my web analytics?
- Piwik PRO attributes conversions to the last seen referrer by default. How do I credit conversions to the first referrer instead?
- What should you look for when analyzing your funnel?
- Why are Virtual Page Views important for precise Funnel Analytics?
- Why track goal revenue?
Funnel and Clickpath
- Can funnels be tracked with web server logs?
- Can funnels be used in Intranets?
- Can I configure funnels via the Piwik HTTP reporting API?
- Can I fetch funnel reports via the Piwik HTTP Reporting API?
- Do I need to embed any extra code into my website or app to track funnels?
- How can I see more entry Page URLs in the goal funnel report?
- How do I see how my funnel conversions and funnel conversion rate performs over time?
- How should be “Left the website” interpreted in the Funnel Exits column?
- How should be URL of an outlink interpreted in the Funnel Exits column?
- How do I get funnel reports for data that was tracked in the past?
- Is it possible to apply other segments (such as Country or Marketing campaign) to the Funnels reports?
- Is there any data limit to how many funnels or funnel steps can be configured?
- How do I match my home page when defining a funnel step?
- What does “Direct Entry” among Funnel step referrers stand for?
- What does it mean to mark a funnel step as "required"?
- What is a difference between Click Path and Funnel?
- What is a Funnel?
- Where can I create, edit or manage my Funnels in Piwik?
- Where do I get more information about this plugin?
- Which analytics reports are provided by funnels?
- Why are funnels so useful?
- Why are there “Page URL not defined” present in Funnel referrers?
- Why there are URLs of the funnel steps present among Exits?
- How do I see how a single funnel step performs over time?
Web Log Analytics
- How does Web Log Analytics benefit me?
- How does Web Log Analytics keep data secure?
- What are the pros and cons of using web log analysis tools?
Tag Manager
- Can I prioritize my tags to have them fired in the particular order?
- Can I see the changes made in Tag Manager by other users?
- Does Piwik PRO Tag Manager work only with Piwik PRO tools?
- What is a Tag?
- What is a trigger?
- What is a variable?
- What is Piwik PRO Tag Manager?
- What kind of permissions do I need to use Tag Manager?
- Why would I tick the Set user ID option in the Piwik PRO tag?
Consent Manager
- Can the language of all forms be changed?
- Do I have to set up the Thank You Message?
- How to turn on GDPR compliance?
- Is the GDPR compliance turned on by default?
- Since when does GDPR apply?
- What are Data subject requests?
- What does Data Subject Request section collect?
- What does the Piwik PRO Consent Manager do?
- What is Custom consent in Advanced tag settings and where to turn it on?
- What is GDPR?
- What is Piwik PRO Consent Manager?
- What is the fine for not respecting GDPR?
- Where does GDPR apply?
- Where in Tag Manager do I apply what Consents does the specific Tag need?
- Why is my consent form not being fired even though I adjusted and saved all the options?
- Is Piwik PRO GDPR Compliant?
Audience Manager
- I created test attributes in Audience Manager and now I would like to delete them. How to do that?
- What are the data sources in Audience Manager?
- What is Audience Manager?
- What is the Attributes Browser?
Personalization
- Where will I see results for differentiated content (A/B Tests) in Personalization?
- I added a content piece but it's still not visible in Analytics reports. Why?
- I made two versions of content to perform A/B tests. Will the visitor who was displayed with the version A will ever be displayed with the version B?
- How to delete images I uploaded to the pop-up section?
- What is the Content section made for?
- What is the Personalization module about?
- What is the Pop-up section made for?
Integrations
- How do I import Google Analytics data in Piwik PRO?
- Is it possible to integrate Piwik PRO with LDAP (Lightweight Directory Access Protocol)?
- Is it possible to integrate Piwik PRO with SAML 2.0 identity provider?
- Is Piwik compatible with Microsoft SharePoint or does it provide SharePoint analytics reports?
- Is Piwik PRO compatible with Confluence?
- What does Smartlook Integration do?
- Where Can I Get the Heatmap and Session Recording?
- Where do I get more information about the Heatmap and Session Recording plugin?