Why blocked IP addresses are still being tracked?

In some cases, blocked IP addresses are tracked. This may be because:

  • You are not masking visitor IP addresses (Menu > Analytics settings > Privacy), but you’ve added the masked IP address in website settings. Look for the full IP address that you want to block and type it in analytics settings.
  • You are masking visitor IP addresses (Menu > Analytics settings > Privacy), and because of that Piwik PRO can’t recognize the IP address that you want to exclude. Unfortunately, when you’re using the masking option, you are not able to block IP addresses from being tracked.

For more, read IP Anonymization.

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