How can I recognize a visitor across subdomains?

Needed permissions: owner

If you collect data from a few subdomains using the same tracking code, you can turn on recognizing a visitor across subdomains. Then the visitor who goes from one subdomain to the other will be recognized as the same visitor. Sessions that would be treated as separate for each subdomain, will be treated as one session.

To turn on recognizing a visitor across subdomains, follow these steps:

  1. Go to Menu > Administration.
  2. Navigate to Sites & apps.
  3. Click Add a site or app.
  4. Name the site or app.
  5. In Site or app address, type addresses. Example: https://clearbank.com/ and https://help.clearbank.com/.
    Site or app address (two subdomains added)
  6. Install the container (with the tracking code) on both sites by following this guide.
  7. Go to Menu > Tag Manager.
  8. On the left, click Piwik PRO. This is the tag with the tracking code.
  9. In Data collection, turn on Recognize a visitor across subdomains.
    Recognize a visitor across subdomains in Piwik PRO
  10. In Store a cookie on this domain, enter the wildcard, for example, *.clearbank.com.
  11. When you’re done, click Save.
  12. Click Publish.

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