How can I ignore traffic from my office?

Administration

Needed permissions: owner

People in your office interact with your website differently than other visitors. Copywriters may look at one page for an hour to come up with better copy. Developers may jump from one page to the other to spot technical issues. The support team will likely spend lots of time searching for support materials. None of these behaviors is similar to how your clients and readers interact with your website. Therefore it’s good to omit the traffic that comes from your office and focus on data related to external visitors.

In Piwik PRO, you can ignore traffic for each website or app, or for the whole account.

For a site or app

To ignore traffic coming from your office for a site or app, follow these steps:

Available from version 16.0.0. For versions below 16.0.0, go to Menu > Administration > Websites & apps > Settings > Exclude IP addresses.

  1. Find and note your IP address.
  2. Log in to Piwik PRO.
  3. Go to Menu > Administration.
  4. Navigate to Sites & apps.
  5. On the left, select the site or app you want to work with.
  6. Navigate to Data collection > Filters.
  7. In Don’t collect data from these IP addresses, type IP addresses you want to exclude.

    Note: You can use wildcards such as 1.2.3.* or 1.2.*.*. Added IP addresses exist along with those set in global website settings.

For the whole account

To ignore traffic coming from your office for the whole account, follow these steps:

Available from version 16.0.0. For versions below 16.0.0, go to Menu > Administration > Platform > Global website settings > Exclude IP addresses.

  1. Go to Menu > Administration.
  2. Navigate to Settings.
  3. On the left, click Global site & app settings.
  4. Navigate to Data collection > Filters.
  5. In Don’t collect data from these IP addresses, type IP addresses you want to exclude. 
    Don't collect data from these IP addresses

    Note: You can use wildcards such as 1.2.3.* or 1.2.*.*.

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