How can I ignore traffic from my office?

In your office, people use your website differently compared to other visitors. Copywriters might spend an hour on a single page to improve the text, developers may jump around to identify technical problems, and the support team may invest significant time searching for support materials. These behaviors are not similar to how your clients and readers interact with your website. That’s why it’s essential to exclude the traffic from your office and concentrate on data related to external visitors.

In this article, we’ll explain how to filter out office-related traffic based on the IP address.

For a site or app

Available from version 16.0.0. For versions below 16.0.0, go to Menu > Administration > Websites & apps > Settings > Exclude IP addresses.

To exclude traffic originating from your office for a website or app, follow these steps:

1. Find and note your IP address.
2. Log in to Piwik PRO.
3. Go to Menu > Administration.
4. Navigate to Sites & apps.
5. On the left, select the site or app you want to work with.
6. Navigate to Data collection > Filters.
7. In Don’t collect data from these IP addresses, type the IP addresses you want to exclude.
   

   

   Note: You can use wildcards like 1.2.3.* or 1.2.*.*. The added IP addresses exist along with the addresses set in the global site settings.

8. Done! From now on, data from your office won’t be collected.

   Note: This setting is not retroactive, which means that data collected in the past from the selected IP address will still be visible in your reports.

For the whole account

Available from version 16.0.0. For versions below 16.0.0, go to Menu > Administration > Platform > Global website settings > Exclude IP addresses.

To exclude traffic originating from your office for the whole account, follow these steps:

1. Go to Menu > Administration.
2. Navigate to Settings.
3. On the left, click Global site & app settings.
4. Navigate to Data collection > Filters.
5. In Don’t collect data from these IP addresses, type the IP addresses you want to exclude. 
   

   

   Note: You can use wildcards like 1.2.3.* or 1.2.*.*.

6. All done! From now on, data from your office won’t be collected.

   Note: This setting is not retroactive, which means that data collected in the past from the selected IP address will still be visible in your reports.