Piwik PRO tracks downloads and outlinks automatically. But if you don’t see data for these elements then this may be the reason:
- Outlinks and downloads are turned off: You could have turned off collecting data for downloads and outlinks. Try to turn it back on in Tag Manager > Tags > Piwik PRO (tracking code) > Data collection > Outlinks and downloads.
- Browser settings: The visitor is using the web browser with a WebKit bug that interrupts the tracking request. Try to add the
target=”_blank”attribute to anchor elements. This should solve the issue.
- File formats are unrecognized: Piwik PRO recognizes the following file formats:
7z, aac, apk, arc, arj, asf, asx, avi, azw3, bin, bz, bz2, csv, deb, dmg, doc, docx, epub, exe, flv, gif, gz, gzip, hqx, ibooks, jar, jpg, jpeg, js, mp2, mp3, mp4, mpg, mpeg, mobi, mov, movie, msi, msp, odb, odf, odg, ods, odt, ogg, ogv, pdf, phps, png, ppt, pptx, qt, qtm, ra, ram, rar, rpm, sea, sit, tar, tbz, tbz2, tgz, torrent, txt, wav, wma, wmv, wpd, xls, xlsx, xml, z, zip.
To fix your issue you can customize file formats or mark links as downloads.