Why isn’t Piwik PRO tracking downloads and outlinks on my website?

Piwik PRO automatically tracks downloads and outlinks. But if you’re missing data for these elements, here’s the possible reason:

  • Outlinks and downloads are turned off: See if data collection is turned on in Tag Manager > Tags > Piwik PRO (tracking code) > Data collection > Outlinks and downloads.
  • Browser settings: If visitors use a web browser with a WebKit bug, this can interrupt the tracking. Try adding target="_blank" to anchor elements. This should solve the problem.
  • Conflicting JavaScript code: Your site uses an extra JavaScript script or library to handle clicks. However, when this third-party click handler returns a value, it causes the browser to cancel other registered click handlers without returning false. While most scripts and libraries handle this correctly, you may need to manually edit your JavaScript code to make sure that it returns false in on-click events.
  • File formats are unrecognized: Piwik PRO recognizes the following file formats:

    7z, aac, apk, arc, arj, asf, asx, avi, azw3, bin, bz, bz2, csv, deb, dmg, doc, docx, epub, exe, flv, gif, gz, gzip, hqx, ibooks, jar, jpg, jpeg, js, mp2, mp3, mp4, mpg, mpeg, mobi, mov, movie, msi, msp, odb, odf, odg, ods, odt, ogg, ogv, pdf, phps, png, ppt, pptx, qt, qtm, ra, ram, rar, rpm, sea, sit, tar, tbz, tbz2, tgz, torrent, txt, wav, wma, wmv, wpd, xls, xlsx, xml, z, zip.

    To fix your issue you can customize file formats or mark links as downloads.

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