Why do visitor IP addresses end with zeros?

The visitor IP address ends with zeros because it was masked after you turned on IP masking.

Let’s look at a few examples:

  • Full IP address: 123.30.111.255
  • 1 byte masked: 123.30.111.0
  • 2 bytes masked: 123.30.0.0
  • 3 bytes masked: 123.0.0.0

Note: Also, when you use Consent Manager and turn on Anonymous data tracking, you will see a fully masked IP address in reports: 0.0.0.0.

To change the way you anonymize the visitor’s IP address, follow these steps:

For versions above 13.0.0

  1. Go to Menu > Administration.
  2. Navigate to Platform
  3. On the left, click Privacy settings.
  4. Toggle Mask IP address.
  5. Mask IP address in Piwik PRO.
  6. Select the type of IP masking:
  • 1 byte masked: 123.30.111.0
  • 2 bytes masked: 123.30.0.0
  • 3 bytes masked: 123.0.0.0
Bytes masked in an IP address in Piwik PRO.

For versions below 13.0.0

  1. Go to Menu > Analytics settings.
  2. From the left-hand list, select Privacy.
  3. Choose an option for making users anonymous, and click Save.
Anonymize the visitor's IP address in Piwik PRO.
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