For how long does Piwik PRO retain data?

Here are the basic rules we follow when it comes to the time period during which we store your data:

  • We retain the visitor’s data for 25 months in a standard price plan. The retention period can be extended on demand.
  • We remove the data after the contract expires. You can order a database dump before data is deleted.
  • We retain the backups as described in the Data Processing Agreement.
  • We retain other documents related to the business relationship as long as we’re legally required to do so.
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