For how long does Piwik PRO retain data?

We store your visitors’ data for the period available in your plan. If data reaches the end of your retention period, it’s deleted. We also delete all your data after you close your account.

Here are the rules that we follow for each plan.

Core Enterprise (cloud and private cloud) Enterprise (on-premises)
Data retention period for visitors’ data

14 months

Note: You can upgrade for more.

25 months or a custom period Unlimited
Data is deleted after closing your account

Note: You can export each report or export raw data with our BI integrations.

Note: You can order a database dump before your data is deleted. You can also export each report or export raw data with our BI integrations.

Backups

Note: We retain backups as described in Data Processing Agreement.

Note: We retain backups as described in your individual Data Processing Agreement.

Other documents Note: We keep contracts, invoices and other business documents for as long as legally required.

Was this article helpful?

Technical support

If you still have some questions, visit our community.
There’s always someone ready to help!

Back to help center