Our pricing is based on the number of actions you track each month. You get up to 500,000 actions for free with our Core plan, and you can buy up to five million monthly actions. With Enterprise plans, you can track up to four billion actions per month, depending on the plan tier you choose.
In this article, we’ll explain what actions are and how to count them.
Actions in Piwik PRO
Basic actions
| Action name | Tracked by default | Description |
|---|---|---|
| Broken event | An event that wasn’t processed correctly due to some error. Broken events are only reported in the tracker debugger and contain information to help you fix the problem. | |
| Custom event |
A visitor performs a custom event. By default, Piwik PRO tracks page scrolls and JavaScript errors as custom events. (Page scrolls can be turned off in Administration > Sites & apps > Data collection > Page scrolling > Measure scroll depth. JavaScript errors can be turned off in Tag Manager > Piwik PRO tag (tracking code) > UX issues > Detect JavaScript errors.) You can set up other custom events as needed. |
|
| Content impression |
A visitor sees a custom popup or content. This event can be turned on in Tag Manager > Piwik PRO tag (tracking code) > Data collection > Interactions with popups and content.) |
|
| Content interaction |
A visitor interacts with a custom popup or content. This event can be turned on in Tag Manager > Piwik PRO tag (tracking code) > Data collection > Interactions with popups and content.) |
|
| Custom ping | Any ping request sent by the user. For example, a custom ping request to update a session-scoped custom dimension. | |
| Download | A visitor downloads a file. | |
| Goal conversion |
A visitor completes a goal. Goals can be turned on in Analytics > Goals > Add a goal. |
|
| Heartbeat ping |
A ping request that tracks the time spent on a page. You can turn on heartbeat pings in Menu > Tag Manager > Tags > Piwik PRO > Data collection > Measure session duration precisely (off). Read more Note: We’ve set a cap on billing for heartbeat pings. If they exceed the total page views of your account, you won’t be billed for the extras. |
|
| Internal search | A visitor uses your internal search engine. | |
| Outlink | A visitor clicks a link to an external site (different domain). | |
| Page performance metric ping | A ping request that calculates the page performance metrics used in the page timing report. | |
| Page view | A visitor visits a page. |
Consent actions
| Action name | Tracked by default | Description |
|---|---|---|
| Consent form impression | A visitor sees your site’s consent form. | |
| Consent form click | A visitor clicks on a button on your site’s consent form. | |
| Consent decision | A visitor makes a decision using your site’s consent form. |
Ecommerce actions
| Action name | Tracked by default | Description |
|---|---|---|
| Abandoned cart | A visitor abandons the cart. | |
| Add to cart | A visitor adds a product to the cart. | |
| Ecommerce order | A visitor buys your product. | |
| Remove from cart | A visitor removes a product from the cart. |
SharePoint actions
| Action name | Tracked by default | Description |
|---|---|---|
| SharePoint | Additional events tracked when you use SharePoint integration. |
API calls
| Action name | Tracked by default | Description |
|---|---|---|
| API call | Each API call is counted as one action. |
No. of actions in Piwik PRO
To check how many actions you’ve used in a month in Piwik PRO, just use the methods described below. If you’re getting close to your limit, think about increasing your monthly allowance.
Available from 16.2.3
- Piwik PRO > Administration > Account > Subscription > Plan
For more, see this article.
Available below 16.2.3
- For a single site or app: create a custom report
- For all sites and apps: create a meta site/app and custom report
No. of actions in GA3, GA4 and other tools
If you’re new to Piwik PRO and would like to estimate your monthly actions based on your previous tools, have a look at the guides below.
Google Analytics (GA3)
Check the number of hits. The hits in GA3 are similar to our actions. However, they’re not identical, so the number you get is an estimate.
For the selected date range
- Page views + events = Hits
- GA3 > Behavior > Overview > Pageviews
- GA3 > Behavior > Events > Overview > Events
For the last 30 days
- GA3 > Admin > Property Settings > Property Hit Volume
Google Analytics 4 (GA4)
Check the hit count. In GA4, hits correspond to our actions, but they are not necessarily identical. Therefore, the number presented is an approximation.
For the selected date range
- GA4 > Events > Overview > Event count
Other tools
For other analytics tools, you can use one of the following options:
- Check the number of page views on your site. Typically, more than 90% of actions on your site are page views. However, this isn’t always the case for ecommerce sites where visitors may perform multiple events in a single session. The proportions may also be different if you use many custom events.
- Check the number of requests in your server log. Usually, this is 10–20% of all actions. But keep in mind that this number might not be completely accurate. It’s because visitors often perform multiple actions in a session, which can affect the numbers.