How is a visitor counted in Piwik PRO?

When a person comes to your website, he or she can be counted as a visitor multiple times.

Piwik PRO uses three mechanisms to recognize a visitor:

  • Visitor ID: an ID stored in a cookie set in the visitor’s browser.
  • Visitor's fingerprint: a set of data about the visitor that allows to identify him or her, for example, an IP address, browser type, operating system, and more.
  • User ID: a piece of additional information about the visitor that can be captured on your website. It can be a visitor’s email, username or another identifier. The user ID helps to attribute sessions to the visitor and is treated as a last resort identification mechanism, for example when the visitor has disabled cookies. The user ID tracking needs to be additionally set up.

So, when Piwik PRO can recognize a person based on the above information, he will count that person as a visitor. But in some cases, Piwik PRO won’t know that a person is the same visitor.

Here are some of those situations:

  • When a person enters your website on a laptop and mobile, then he or she will be counted twice.
  • When a person enters your website through different website browsers, then he or she will be counted multiple times. 
  • When we don’t use User ID or Visitor ID, and base on the visitor’s fingerprint, we may count him or her multiple times when they change the location or workstation and the IP address changes.

Another important thing to know is that when you look at reports you may see that the number of visitors doesn’t add up as you would think at first glance.

For example:

  • In week one, we had 2 visitors.
  • In week two, we had 2 the same visitors.

Now when we look at a date range for week one, we’ve got 2 visitors, and for week two 2 visitors as well. But, if we take a date range of these two weeks (week one + week two), we’ve got 2 visitors (not 4 as we might think).

Piwik PRO counts (it’s a predictable counting) the number of visitors for each date range so that you could see the number that corresponds to reality the most.

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If you have any questions, drop us a line at support_SPC@piwik_SPC.pro.

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