Add a user

If you want to use Piwik PRO in a team, you need to invite your teammates and set permissions for sites and apps, meta sites and apps, and modules.

To invite a user, follow these steps:

1. Go to Menu > Administration.
2. Navigate to Users.
3. Click Invite a user.
4. Enter your teammate’s email address and click Send invitation.

   Note:

   • Currently one email address can only be used for one account. We plan to allow one email address to be used for multiple accounts in the future.
   • Invitations are sent in version 16.0.0 and higher. In versions below 16.0.0, you need to set a password for your teammate and ask them to reset that password during the first log-in.
5. Your teammate will receive an email with an activation link. They can then click on the link: Join this account and set their password.
   

   

   Note: Didn’t get an email? This can help:

   • Check the spam folder.
   • Double check the user’s email address.
6. After sending an invitation, set permissions for your teammate. By default, new users don’t have access to any site, app or meta site or app.
7. Go to Menu > Administration > Websites & apps > Permissions to grant permissions for a site or app.
   

   

   Note: Users with the owner role are not listed. They have unlimited access to all sites & apps.

   Here’s a brief overview of all permissions:

   • Manage: The user can view and edit websites, view, edit, and publish tags, import and export audiences, manage permissions, and use Consent Manager. But they can’t add a website or a new user.
   • Edit & publish: The user can do the same actions as on the manage level, except they can’t manage permissions.
   • Edit: The user can view and edit websites, view and edit tags, import and export audiences and change general options. But they can’t publish a tag, manage permissions, and use Consent Manager.
   • View: The user can view websites, tags, and export audiences.
   • No access: The user doesn’t have access to anything.

   Tip: Read more about permissions for a site or app.

8. Go to Menu > Administration > Meta sites > Permissions to grant permissions for a meta site or app.
   

   

   Note: Users with the owner role are not listed. They have unlimited access to all meta sites.

   Tip: Read more about permissions for meta sites and apps.

9. Optionally, go to Menu > Administration > Users > Profile to change access to modules.
   

   

10. Optionally, turn on Owner access to give your teammate the owner role. They then will have unlimited access to everything.
    

    

    Tip: The difference between the owner and user is:

    • Owner is the primary contact for the account and can perform all actions in the account, including adding a site or app, inviting other users to join and granting permissions for a site or app.
    • User can do only specific actions, depending on the type of permission they have for each site or app. By default new users don’t have access to a site, app or meta site or app.

    Note: If you want to track changes made by your teammates in the platform, use the audit log.

Remove a user

To remove a user, follow these steps:

1. Go to Menu > Administration.
2. Navigate to Users.
3. On the right, pick the user you want to remove.
4. Click Delete.
   

   

5. Confirm that you want to delete this user.
6. Done. This user will no longer be able to use your account.