Add a user

Administration

Needed permissions: owner

If you want to use Piwik PRO in a team, you need to invite your teammates and set permissions for sites and apps, meta sites and apps, and modules.

To invite a user, follow these steps:

  1. Go to Menu > Administration.
  2. Navigate to Users.
  3. Click Invite a user.
  4. Enter your teammates’s email address and click Send invitation.

    Note: Invitations are sent in version 16.0.0 and higher. In versions below 16.0.0, you need to set a password for your teammate and ask them to reset that password during the first log-in.

  5. Your teammate will receive an email with an activation link. They can then click on the link and set their password.
  6. After sending an invitation, set permissions for your teammate. By default, new users don’t have access to any site, app or meta site or app.
  7. Go to Menu > Administration > Websites & apps > Permissions to grant permissions for a site or app.
    Site or app permissions in Piwik PRO

    Here’s a brief overview of all permissions:

    • Manage: The user can view and edit websites, view, edit, and publish tags, import and export audiences, manage permissions, and use Consent Manager. But they can’t add a website or a new user.
    • Edit & publish: The user can do the same actions as on the manage level, except they can’t manage permissions.
    • Edit: The user can view and edit websites, view and edit tags, import and export audiences and change general options. But they can’t publish a tag, manage permissions, and use Consent Manager.
    • View: The user can view websites, tags, and export audiences.
    • No access: The user doesn’t have access to anything.

    Tip: Read more about permissions for a site or app.

  8. Go to Menu > Administration > Meta sites > Permissions to grant permissions for a meta site or app.
    Meta site or app permissions in Piwik PRO

    Tip: Read more about permissions for meta sites and apps.

  9. Optionally, go to Menu > Administration > Users > Profile to change access to modules.
    Access to modules (Administration)
  10. Optionally, turn on Owner access to give your teammate the owner role. They then will have unlimited access to everything.
    Owner access (Administration)

    Tip: The difference between the owner and user is:

    • Owner is the primary contact for the account and can perform all actions in the account, including adding a site or app, inviting other users to join and granting permissions for a site or app.
    • User can do only specific actions, depending on the type of permission they have for each site or app. By default new users don’t have access to a site, app or meta site or app.

    Note: If you want to track changes made by your teammates in the platform, use the audit log.

Remove a user

To remove a user, follow these steps:

  1. Go to Menu > Administration.
  2. Navigate to Users.
  3. On the right, pick the user you want to remove.
  4. Click Delete.
    Delete a user in Piwik PRO
  5. Confirm that you want to delete this user.
  6. Done. This user will no longer be able to use your account.

Was this article helpful?

Technical support

If you still have some questions, visit our community.
There’s always someone ready to help!

Back to help center