Edit and set up consent forms

Consent Manager

Needed permissions: owner, manage or edit & publish

When you want to change how your consent forms look and sound, you need to edit and set them up. In this article, we’ll explain how.

Before you start

Here are some things to know about consent forms:

  • Only new visitors will see your consent form. Returning visitors won’t see the form unless you add or change consent types. You can also set a reminder for visitors who didn’t make any consent decision.
  • Consent types that appear on the form are the types that you use in your tags. Read more
  • You can turn on or off consent languages under Consent Manager > Settings. Read more

Bottom bar vs. large popup

We have two form types in Piwik PRO: a bottom bar and large popup. Each type can have a default form: Form with a list of consent types and an optional form: Form with one consent type.

Here are some examples:

Bottom bar: Form with a list of consent types
Large popup: Form with a list of consent types

Here’s how they differ:

Bottom bar Large popup
Where Bottom of the page Middle of the page
Consent types Names are always visible. Descriptions and toggles are visible after a visitor clicks for more options. Names, descriptions and toggles are always visible.
Actions visitors can take Accept all, decline all, see detailed settings, save choices Accept all, decline all, save choices
Privacy policy Link to privacy policy Link to privacy policy

And here’s an optional form that you can turn on if you’re using just one consent type:

Bottom bar: Form with one consent type
Large popup: Form with one consent type

Here’s how they differ:

Bottom bar Large popup
Where Bottom of the page Middle of the page
Consent types One consent type One consent type
Actions visitors can take Accept, decline Accept, decline
Privacy policy Link to privacy policy Link to privacy policy

Note: When this form is turned on: (1) If you use only one consent type for your tags, visitors will see this form. (2) If you use many consent types, visitors will see the default form (Form with a list of consent types). But if you add a tag with a consent type visitors haven’t agreed on yet and set it as a type for this form, returning visitors will see this form.

To edit and set up consent forms, follow these steps:

Available from version 16.0.0. For versions below 16.0.0, go to Menu > Consent Manager > Consent templates.

  1. Go to Menu > Consent Manager.
  2. From the website picker, choose the website you want to work with.
  3. Navigate to Forms > Consent forms.
  4. Choose in which language you want to edit your form.
    Edit forms in selected language
  5. Choose the form type: a bottom bar or large popup.
    Consent form type
  6. Click Edit template to edit the form.
    Edit a consent form
  7. Edit your form in the editor.
  8. When you’re done, click Save.
  9. You can edit other forms in the same way.
  10. If the form type is Not selected, click Select.
    Consent form (select)
  11. Optionally, choose to use Form with one consent type.
  12. Choose the consent type for this form. In most cases that will be analytics.
    Form with one consent type (type)

    Note: It’s an additional form for collecting only one consent type. When turned on: (1) If you use only one consent type for your tags, visitors will see this form. (2) If you use many consent types, visitors will see the default form (Form with a list of consent types). But if you add a tag with a consent type visitors haven’t agreed on yet and set it as a type for this form, returning visitors will see this form.

  13. Optionally, choose to show a success message.
    Consent form (success message)

    Note: A success message won’t be displayed when a visitor closes the form.

  14. Your consent form will appear on your site if you’ve turned it on under Administration > Choose your site > Privacy > Ask visitors for consent. Read more

You can also turn on a consent reminder that visitors will see if they don’t make any consent decision.

To turn on a consent reminder, follow these steps:

Available from version 16.0.0. For versions below 16.0.0, go to Menu > Consent Manager > Consent templates.

  1. Go to Menu > Consent Manager.
  2. From the website picker, choose the website you want to work with.
  3. Navigate to Forms > Consent forms.
  4. Scroll down until you see Reminder.
  5. Choose the reminder type: a corner button or bar.
    Consent forms (reminder)
  6. Click Edit to edit the form.
  7. If the form type is Not selected, click Select.
    Consent form (reminder select)

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