Here you will find all the Frequently Asked Questions. If you have a question that has not been answered yet – do not hesitate to let us know at support@piwik.pro.

Product Basics

Implement, manage and modify your tracking code snippet. Learn about PPMS permissions, how to change your password, manage website settings and protect your account.


Setting up PPMS Tracking

Account Settings


Get Piwik PRO help to set up, configure and use Analytics. Create, customize and manage dashboards, reports, goals and funnels. Improve the security of your data and comply with the GDPR.


Analytics Settings

Manage and Configure Analytics

Visitors Reports

Action Reports

Referrers Reports


Funnels and ClickPaths

Web Log Analytics

Audience Manager (Customer Data Platform)

Get expert help to set up and configure Audience Manager. Take advice on how to capture data, create a single customer view and build audiences.