Technical questions
- Where can I find API documentation?
- Where can I find API credentials?
- How can I fetch report data using the API?
- Does Piwik PRO offer mobile SDK?
- Does Piwik PRO support IPv6 protocol?
- How can I track internal searches with JavaScript function?
- How to use regular expressions in Piwik PRO?
- What is web-log analytics?
- Which HTTP request headers are used by Piwik PRO?
- How can I customize sampling for page timing reports?
- Does Chrome’s SameSite cookie policy affect Piwik PRO tracking?
- Does Piwik PRO collect data, fire tags and display consent forms on all browsers?
- Does Piwik PRO secure my traffic with HSTS?
Removing and exporting data
- Can I remove data from Piwik PRO?
- How can I remove the Piwik PRO container from my site or app?
- Why am I still collecting data after removing the tracking code?
- How can I export all my data?
Basic questions
- Where can I find video tutorials for Piwik PRO?
- Which browser do I need to use Piwik PRO?
- How many users can I add to one account?
- Where can I submit a feature request?
- How can I estimate the number of actions for the pricing?
- How can I manage or cancel my subscription after I've bought extra actions for Piwik PRO Core?
- Where can I see how many actions I've tracked this month?
- Where can I find my site or app ID?
- Where can I check which version of Piwik PRO I'm running?
Account security
- What happens when someone logs into Piwik PRO for the first time when SSO is enabled?
- Can I restrict access to my account to some of the users only (when SSO is enabled)?
- Does Piwik PRO support multi-tenant SSO authentication?
- Is it possible to bypass the "Log in with SSO" button?
- Can I have both SSO and regular login available at the same time?
- How to provision permissions in Piwik PRO via active directory groups?
- How can I allow people from outside my organization to log in to Piwik PRO once SSO is enabled?
Collecting data
- How long does Piwik PRO process data?
- For how long does Piwik PRO retain data?
- How can I ignore traffic from my office?
- How can I ignore traffic from bots and crawlers?
- How can I stop tracking URL parameters?
- How can I track anchor elements (#)?
- How can I track visitors on intranet?
- How can I protect reporting from spam requests?
- How can I track interactions with popups and content?
- Can I collect any data from visitors who don’t consent?
- How can I set up Piwik PRO for multiple environments?
- Why isn’t Piwik PRO tracking downloads and outlinks on my website?
- Why am I missing referrers to my HTTP website?
- Why am I missing campaign data in reports?
- Why blocked IP addresses are still being tracked?
- How can I customize Piwik PRO campaign parameters?
- Can I use Google Analytics parameters to tag campaigns?
- Which ad blockers and browsers block Piwik PRO?
- How can I collect data about HTML5 videos on my site? (custom code)
- How can I collect data for heatmaps and clickmaps? (custom code)
- How can I collect data about YouTube videos on my site? (custom code)
- How can I track page scrolls (manual method)?
- How can I track a single-page application (manual method)?
- How do I find my session in the tracker debugger?
- What is the difference between Piwik PRO client-side tracking, Piwik PRO first-party collector (hybrid server-side) and Google Tag Manager (server-side)?
- What is the difference between tracking multiple sites with one tracking code and separate tracking codes?
- How can I collect anonymous visitor data if I don't use Piwik PRO Tag Manager and Consent Manager?
Migrating from other platforms
- How do I set up Piwik PRO after using GA4 and Google Tag Manager?
- How do I set up Piwik PRO after using Google Universal Analytics (GA3) and Google Tag Manager?
- What is the difference between Piwik PRO and Google Analytics?
- Can I use Piwik PRO and Google Analytics at the same time?
- Can I use Piwik PRO and Matomo at the same time?
- Can I import data from Google Analytics (GA4)?
- How can I migrate from Matomo to Piwik PRO?
- What is the difference between my current version and the +18.0.0 version of Piwik PRO?
- How does my tracking, reporting and tag management differ after I upgrade to +18.0.0?
Metrics and dimensions
- What is bounce rate?
- What is the difference between exit rate and bounce rate?
- Why can’t I combine certain dimensions and metrics?
- Can I use network domain and service provider dimensions in Piwik PRO?
- Can I group content in Piwik PRO?
Reports
- How can I change the sample size to speed up report loading?
- No data – what does it mean?
- How can I select and compare date ranges?
- What is strict and non-strict mode in the user flow report?
- Which attribution models are used in Piwik PRO?
- How can I separate anonymous traffic from known traffic?
- How can I separate internal traffic from external traffic?
- How can I export goal conversions from Piwik PRO to Google Ads?
- How can I export goal conversions from Piwik PRO to Microsoft Ads (Bing Ads)?
- How can I find 404 pages?
- How can I find URLs with duplicate page titles?
- Why the number of sessions is different when I change a funnel step from required to optional?
- How can I set up reporting for page scrolls?
Consent forms
- What is custom consent in tag settings?
- How can I run third-party scripts only if visitors agree?
- Why isn't my consent form displaying?
- How can I block embedded videos, maps and other iframes on my site for visitors who didn't give consent?
Visitors, sessions and events
- What are sessions and how are they counted?
- What are events and how are they detected?
- What are visitors and how are they counted?
- How can I recognize a visitor across domains?
- How can I recognize a visitor across subdomains?
- How can I recognize a visitor across an application and a website?
- Where can I find a visitor’s IP address?
- Why do visitors' IP addresses end with zeros?
- How can I precisely measure session time?